Are two-wheelers allowed within the Bengaluru International Airport campus? What are the parking facilities for them?

Yes, two-wheelers are allowed within the Bengaluru International Airport campus. They can be parked at the designated parking facility at Rs. 20.

What are the facilities and services available at the airport for departure passengers?

To know more about the facilities and services you can use as a departure passenger, please click here

What are the facilities and services available for passengers arriving at Bengaluru International Airport?

To know more about the facilities and services you can use as an arrival passenger, please clickhere

Do you offer any special services for differently-abled passengers?

At Bengaluru International Airport, we have ensured that travelling is easy and convenient for our differently-abled passengers. On reaching the airport, our special passengers have access to a separate lane which is closest to the Terminal Building. This can be accessed on request. If you need any wheelchair assistance, please contact the concerned airline directly. The airline will also assist with necessary airport processes.

Do you have any assistance or porter service available at the airport?

Yes, we have a dedicated porter service for your assistance. Porters are available on the curb side, or you can ask the Parking Assistant for a porter.

Charges

• Rs. 70; this is the minimum charge upto 3 bags
• Rs. 25 is charged for every additional bag
• Rs. 250 is charged for group baggage of upto 12 bags

Note: please do not encourage or tip our porters.

In case of loss of baggage, who do I approach?

In case of baggage loss on arriving at Bengaluru International Airport, you have to report to the respective airline's baggage services centrelocated in the Arrival Hall. However, loss of baggage or any other personal items misplaced at the Passenger Terminal Building can be reported to the Airport Information Desk or our Lost and Found counter, which is also located in the Arrival Hall.

Are there any airport taxes charged at Bengaluru International Airport? What is UDF?

UDF stands for User Development Fee, which is charged to all our passengers towards the construction, management, and operation of the Bengaluru International Airport. It is levied on embarking domestic and international passengers for the provision of passenger amenities, services, and facilities. The UDF is approved by the Ministry of Civil Aviation. At Bengaluru International Airport, a UDF of Rs. 1,070 is collected from all our international departure passengers and Rs. 260 from all our domestic departure passengers. UDF is applicable to greenfield airports like Bangalore where the airport has been built from scratch requiring large investments.

What check-in facilities are available at Bengaluru International Airport?

At Bengaluru International Airport, we have 53 check-in counters at the Check-in Hall, apart from eighteen (18) self check-in kiosks. There is no separate pre check-in baggage screening service available. You have to hand over your check-in baggage at the check-in counters.

What is the check-in baggage limit?

According to regulations for all airlines flying within India, passengers are allowed only one piece of hand baggage not weighing more than 7 kilos. The policy for check-in baggage is as per destination and weight specifications given by the particular airline.For more information on the list of airlines and their contact details, please click here.

What are the other services available at Bengaluru International Airport?

Our passengers and visitors have access to various essential services and facilities. You can use the Forex service, ATMs, pharmacy, free Wi-Fi, baby care rooms, etc.

How do I access the Internet?

At Bengaluru International Airport, we have enabled Wi-Fi service across all our passenger areas. You can activate your Wi-Fi device, follow the directions online, and access the Internet. We will open a Business Centre shortly for the benefit of our corporate passengers.

In case of flight delay, how can I best use my time?

In the unfortunate event of a flight delay, we have an extensive range of leisure and entertainment options for you. Our shopping section lets you browse through the offerings of prominent national and international brands, while a vast food and beverage selection helps you satiate your palate and relax.

What are your Helpline and Flight Enquiry contacts?

For all flight schedules, you can call:

• Flight Enquiry Helpline (24 hours)080 - 6678 2251, 6678 2252, 6678 2255 or 1800-425-4425 (toll free; accessible through the mobile)
• General Enquiry Helpline (24 hours)080 - 6678 2258, 6678 2259

How is security evaluated at Bengaluru International Airport and extended to all its passengers and visitors?

Just like our quality and efficiency parameters, our safety standards too are high. We understand that airports and airlines the world over have become keen targets of threats. Add to this the increasing volume of air traffic, and maintaining a high-level of security becomes essential.

At Bengaluru International Airport, we have adopted effective and consistent measures to create a secure environment both at the airport and during the flight. While making air travel easy and comfortable, we take great care to ensure it's also safe.

The security is controlled by the Central Industrial Security Force (CISF). Headed by a Senior Commandant, the CISF uses the latest technology in screening and detection for frisking passengers and screening hand baggage. This is in keeping with the mandate from the Bureau of Civil Aviation Security (BCAS), and ensures the safety of our passengers. We have been audited and given a license for commercial operations by the competent authority on the basis of this compliance.

Our anti-hijacking and anti-sabotage measures are mandated by the National Civil Aviation Security Programme. The guidelines are issued by the appropriate authority for civil aviation security in India.

How prepared is Bengaluru International Airport to handle a security emergency situation?

The emergency preparedness of the Airport has been audited and tested by the Directorate General of Civil Aviation prior to granting the Airport Operating License. All employees of the Airport and our other stakeholders have been trained to handle emergencies and have participated in several trials. You can rest assured that unpredictable emergency situations can be handled deftly and efficiently at the Bengaluru International Airport.

Why can’t periods of fog be predicted early?

The meteorological observers do issue advance warnings for anticipated periods of low visibility. However, these warnings are intelligent guess-estimates and do not accurately define the actual time when the fog sets in, its intensity, or the exact time at which it will clear.

I can observe fog near my residence. Does it mean that the visibility on the runway will be affected and flights will be delayed?

No. Fog can be highly localised in certain areas and be absent in areas just a few hundred metres away. Therefore, it is not advisable for you to assume lack of visibility at the airport or the runway, and delay in flight schedules.

When is fog anticipated at Bengaluru International Airport?

Weather being a natural phenomenon, this is difficult to forecast. However, fog is anticipated from November 15 to February 15, between 03:00 to 08:30 IST.

Till what visibility Range is the Airport Operational?

Aircrafts can undertake normal Operations at BIA till Runway Visual Range (RVR) is 400M.

Will my Flight leave on time?

If the Departure Time of your Flight is between 03:00 Hrs. to 08:30 Hrs. IST, it may be affected by FOG. It is best to check at the following number; 080 6678 2251 & 2255/1800 425 4425 (Toll Free); to check the status in real time.